Show All Answers

1. How can I make a utility payment?

You can make a payment online at Xpress Bill Pay, over the phone (720-382-5500), by mail (PO Box 435, Frederick, CO 80530), in person (311 Fifth St, Frederick), or in the dropbox (311 Fifth St, Frederick).

Xpress Bill Pay

2. How often does the Town bill for utility services?

Bills are created and mailed out monthly at the end of the month. Most customers have received their bills by the 5th of each month.

3. What are my options if I receive a water shut-off notice?

Payment must be received at the Administrative Service Building (311 Fifth St.) no later than 5:00 p.m. on the first Tuesday of the month to avoid being shut-off. You can make a payment in person (311 Fifth St.), over the phone (720)382-5500, or online Xpress Bill Pay. If you are unable to pay your bill, Xpress Bill Pay does offer a service called bill float that will allow you to make arrangements so that the bill is paid and will get you removed from the shut-off list.

Xpress Bill Pay

4. What are the residential water rates?

Please follow the web link below for the town's water rates. Residential water rates

5. What are the trash rates?

Please follow the web link below for the town's residential trash rates which are reflected on page 12. Residential trash rates

6. What is the stormwater charge and what is it for?

The monthly stormwater fee pays for operations of the Stormwater utility and maintenance of the existing stormwater system throughout town. Stormwater runoff occurs when precipitation from rain or snow melt is more than can soak into the ground and flows over the ground.

Please follow the web link below for the town's stormwater rates. Stormwater rates

7. What utility services does the Town provide?

-Water to a portion of town
-Storm Water
-Trash.

8. Who are the other utility providers for the area?

You will receive a bill from the town for stormwater and trash services and in some cases water. For contact information for other utility services, view

utility services billed by other providers.

9. FAQs about Budget Billing

For a detailed list of Frequently Asked Questions regarding Budget Billing, click here.