How To Pay Your Utility Bill

🔹 Frederick residents East of I25 - This is your Water, Trash, and Stormwater bill.

🔹 Frederick residents West of I25 - This is your Trash and Stormwater bill.

🔹 Evanston residents - This is your Water and Stormwater bill.

Online Payments

As of March 2022, the Town of Frederick has upgraded financial software and is no longer using Xpress Bill Pay. 

Frederick utility customers who want to pay their bill online will need to set up a new account through Municipal Online Services. Customers may also sign up for autopay and review their account through the online portal.

SET UP YOUR NEW ACCOUNT

Instructions On How To Set Up Account

Just need to pay your bill? Use Quick Pay. No login is necessary. You'll need your account number and last payment amount. You can find your new account number and last payment amount on the paper bill that was mailed to all Frederick utility customers in March 2022. You can also email Utility Billing to request your New Account Number and Last Payment Amount.

You can pay your bill securely online using a debit card or a credit card at Municipal Online Services seven days a week, 24 hours a day. Payments made online will post to your account within one business day.

Pay Through Your Bank

Many banks give account holders an option to pay bills through banking Bill Pay. Almost every major bank and credit union offers this service that allows you to pay bills with your active checking account. If you use this service, please update your Town of Frederick bill pay with your NEW account number to make sure your payment is applied to the correct service address. 

Pay By Phone

Utility payments can be made 24 hours a day with a credit card or debit card over the phone by calling 888.349.6208. Payments made by phone will post to your account within 1 business day.

Pay By Mail

Utility payments can be made by mail at any time. We accept personal checks, money orders, and cashier's checks sent by mail. Please be sure to include the payment stub from your bill so that your payment is applied properly.   

Drive-Thru: Temporarily Closed

Update (May 11, 2023): Sorry for the inconvenience, but the drive-thru is closed for repair until further notice. Utility payments can be made in person through our drive-thru at the Administrative Services Building, 311 Fifth Street, Frederick, Colorado. The drive-thru is located on the east side of the building. Our drive-thru hours are Monday through Friday from 8 am to 5 pm. Payments made after 3 pm will not be credited to your account until the next business day. All forms of payment are accepted (cash, check, credit card, and debit card).

Drop Box: Temporarily Closed

Update (May 11, 2023): Sorry for the inconvenience, but the drop box at the Administrative Services Building (311 Fifth St.) is closed for repair until further notice. Utility payments can also be made 24-hours a day at the Town Hall Building (401 Locust St.) in the drop box located just outside of the front entrance. Payments made in the drop box after 3 pm will not be credited to your account until the next business day. Checks and exact cash payments are best.

Pay In Person

Utility payments can be made in person at the Administrative Services Building, 311 Fifth Street, Frederick, Colorado. Our office hours are Monday through Friday from 8 am to 5 pm. After-hours payments can also be made at the Administrative Services Building in the drop box located on the east side of the building in the drive-thru. Payments made in the dropbox after 3 pm will not be credited to your account until the next business day.

Schedule Payment Arrangements

Your water service can be discontinued if a payment on your account is not received by the due date. We understand that there are times when circumstances can make it difficult to meet your monthly bills. If you have a past due balance, please call our Utility Billing Technician at 720.382.5500 to make arrangements to bring your account up to date. You are eligible for payment arrangements if you meet all of the following criteria:

1. You are a homeowner or a tenant that has your landlord's approval.
2. You are not currently on a payment plan to pay off a past-due balance.
3. You have not broken a payment arrangement with us in the last 13 months.

Other Things You Should Know:

1. If you are attempting to set up payment arrangements in order to avoid disconnection, you must make those arrangements by calling 720.382.5500 before 4 pm on the first Tuesday of the month.
2. Your request may be denied if you still owe money on a previous payment plan with us.
3. Your request may be denied if you rent the property and your landlord will not approve the payment plan.
4. Your request may be denied if you have not honored a payment plan that was made with us in the past 13 months.
5. If you do not make the payments as determined in the payment plan agreement, we have the option to immediately disconnect your service for non-payment.
6. Once your service is disconnected, we require the full balance due on the account plus a restoration fee to be paid before service will be restored.

Need Help Paying Your Electric Bill?

If you are having trouble paying your electric bill, LEAP may be able to help. LEAP is the Low-Income Energy Assistance Program that helps Colorado residents pay their winter (November 1st - April 30th) electric bills. The Colorado Department of Human Services administers the program using Energy Outreach Colorado and federal funds. To apply contact Energy Outreach Colorado