Administrative Services

The Administrative Services team plays a key role in the daily operations of the Town of Frederick and is often the first point of contact for residents, businesses, and visitors. Guided by the Town’s core values of Family, Respect, Empowerment, and Dedication (FRED), the team ensures responsive, professional, and efficient service across Town facilities.

Responsibilities of Administrative Services include:

  • Welcoming and assisting residents, contractors, businesses, and visitors at Town Hall and other customer-facing locations.
  • Providing in-person, phone, and email support for general questions, services, and referrals to Town departments.
  • Assisting with Town programs and tracking, including business licenses, special event permits, and block party requests. 
  • Processing payments for licenses, permits, utilities, invoices, and purchase orders.
  • Serving as a Notary Public for staff and residents.

Customer Service & Front Desk Support

Administrative Services is committed to creating a welcoming and helpful experience for everyone who interacts with the Town. Whether you're paying a utility bill, asking about a permit, applying for a business license, or seeking information about Town programs, the team is here to connect you with the right resources and staff.

Assistance is available:

  • In person at Frederick Town Hall
  • By phone or email for general questions and service requests
  • Through coordination with other Town departments for specialized needs

Administrative Services is dedicated to supporting a community Built On What Matters by delivering timely, accurate, and courteous service every day.